Open Positions
Compensation
| Basic Salary | $2,500 / month |
| Sales Commission | 2% on all walk-in sales and recovered abandoned-cart orders you personally close, plus additional commission and OT opportunities |
| Estimated Total | $3,000 – $5,000 / monthdepending on sales performance and OT |
About the Role
This isn't a traditional front-desk job. You'll be the first person customers meet when they walk into our factory office in Ang Mo Kio — and a real driver of sales through both walk-ins and outbound cart recovery calls.
You'll move between serving customers in person, handling online enquiries, calling customers who didn't complete their order, and supporting day-to-day admin. It suits someone who's warm, self-directed, and happy switching between tasks without being told.
OT and other support role activities are available, with room to upskill as we grow.
What You'll Do
Walk-In Sales & Customer Experience
- Welcome walk-in customers at our factory office and give them a warm, knowledgeable shopping experience
- Learn our full product range — understand the ingredients, the science, and who each product suits
- Help customers complete purchases on our mobile ordering system
- Upsell and cross-sell where it genuinely benefits the customer (you earn 2% commission on every sale you close)
Abandoned Cart Recovery
- Follow up by phone with customers who didn't complete checkout — understand their hesitation and help them complete their order
- Track and log recovery efforts and outcomes
- Earn 2% commission on every recovered order you convert
Online Customer Service
- Respond to enquiries across chat, email, and social media DMs during downtime between walk-ins
- Handle order queries, product questions, and basic troubleshooting with care and product knowledge
- Escalate complex or sensitive issues to the right team member
Admin & Operations Support
- Keep the reception and customer-facing area clean, organised, and well-stocked
- Assist with data entry, filing, inventory counts, and scheduling
- Support ad-hoc operational needs at the factory office
Who You Are
- Genuinely interested in health, wellness, or nutrition — you don't need a science degree, but you should enjoy learning about supplements and explaining them simply
- Warm, approachable, and comfortable starting conversations with customers of all ages
- Self-directed — you manage your own time across walk-ins, online CS, admin, and outbound calls without constant supervision
- Comfortable with basic tech: mobile ordering systems, CRM tools, chat platforms, and spreadsheets
- Fluent in English; conversational Mandarin is a strong plus given our customer base
- Prior experience in retail, customer service, or a front-facing role is preferred — but the right attitude matters more
Nice to Have
- Experience in health, wellness, beauty, or supplement retail
- Familiarity with e-commerce platforms (Shopify, Shopee, Lazada)
- Experience with outbound sales calls or cart recovery
What We Offer
Ready to apply?
Send us your resume and a short note on why this role interests you.
We'd love to hear from you.
📍 Estalife Factory, Ang Mo Kio, Singapore