Frequently Asked Questions (FAQ)

We're happy to help! Please tell us: (1) your main goal or concern, (2) your age, (3) whether you're pregnant,   breastfeeding or trying to conceive, and (4) any medical conditions or medication. We'll suggest 1-2 options. You don't need to take everything; start with the concern that matters most to you. Supplements support a balanced diet and healthy lifestyle, but they don't replace any medical treatment.

Please check with your doctor or gynaecologist before starting any supplement during pregnancy, breastfeeding or IVF. Some of our products aren't suitable during these stages. Tell us your stage and which product you're looking at, and we'll let you know what the label says.

Our kids' range, which includes chewables and gummies, comes with age-based dosing on each label. Depending on the product, most are suitable from age 2 or 3, as long as your child can chew properly. To reduce the risk of choking, please supervise young children and make sure they chew each piece thoroughly before swallowing.

Our adult products are formulated for adults, so we don't recommend giving them to children unless the label says otherwise. Some of our general vitamins and probiotics may be suitable for children too, so feel free to check with us and we'll let you know which products fit your child's age.

Adults can take our products at the suggested dose. If you're on regular medication, pregnant or breastfeeding, please check with your doctor first.

Natural supplements work best with consistent daily use, as many ingredients take several weeks to show noticeable results. Most clinical studies on these ingredients run for 8 to 12 weeks. We recommend taking it at the suggested dose every day and giving it at least 2 to 3 months before assessing how it's working for you.

If you experience any side effects such as diarrhoea or other discomfort, please stop taking it straight away. If the symptoms persist, please check with your doctor. You're also welcome to reach out to us so we can help.

Please follow the directions on your product label, as each one may differ slightly. As a general guide:

• Fat-soluble nutrients such as omega-3, CoQ10, lutein, and vitamins A, D, E and K are best absorbed with a meal that contains some healthy fat.
• Some products work best on an empty stomach. If so, the label will say so.
• Melt sachets can be placed directly on the tongue to dissolve. Powders can be mixed into room-temperature water or juice. Avoid hot drinks, especially with probiotics, as heat can reduce their effectiveness.

For most of our products, the best time to take them is whenever you'll remember to do so every day. Consistency matters more than timing. Some products work better at a specific time, and the label will say so. For example:

• Sleep support: about 30 to 60 minutes before bed
• Energy support: in the morning
• Carb-management products: 15 to 30 minutes before a carb-heavy meal

If you have a sensitive stomach, we recommend taking your supplements with or right after a meal, as food can help reduce discomfort. If your daily dose is more than one capsule or tablet, you can also split it across your meals instead of taking it all at once. Drinking enough water throughout the day helps too.

If a product needs to be taken on an empty stomach, the label will say so. For those, let us know if you experience any discomfort and we can suggest what to do.

If the discomfort continues, please stop taking the product and check with your doctor.

Yes, most of our products can be taken together. Some products also work best at a specific time, such as before or after a meal, so follow each label's directions.

If you take prescription medication, please check with your doctor or pharmacist before adding supplements, as some ingredients can interact with medication. This is especially important if you take blood thinners, diabetes medication, thyroid medication or antibiotics or blood pressure medication.

Let us know which products you plan to combine and we're happy to suggest a routine.

If you have a medical condition, take prescription medication, or have a surgery coming up or recently, please check with your doctor before starting a new supplement or resuming your supplement routine. We can send you the full ingredient list to show them.

Most people take our products without any issues, but some people may be sensitive to certain ingredients.

If you have mild bloating or loose stools, please stop taking the product and give your body a few days to settle. You can then try again at a lower dose with food. If you take more than one product, reintroduce them one at a time, a few days apart, so you can tell which one is causing the problem.

If you have a rash, itching or hives, please stop taking the product and don't restart it. These can be signs of an allergic reaction, so please see a doctor.

If you have swelling of the face, lips or throat, or difficulty breathing, please seek emergency medical help straight away.

Please also send us the product name and batch number, which you'll find printed on the bottle or box. This helps us record and look into your case.

We don't appoint resellers or agents. Our products are sold only through our official stores and authorised retail partners, listed here.

If you're unsure about a listing, send us the link and we'll check it for you. If you think you've bought a counterfeit, please stop using it and send us photos of the product and packaging, including the batch number, so we can verify it. We also recommend asking the seller for a refund and reporting the shop to the platform.

The expiry date is printed on every bottle. If you'd like to check the expiry date of our current stock before you buy, just ask and we'll confirm it for you. To keep your supplements in good condition until the expiry date:

• Store them in a cool, dry place, away from direct sunlight.
• Keep the cap tightly closed after each use.
• Avoid humid spots like the bathroom or near the kitchen stove.
• Don't leave them in a hot car or by a sunny window.

There's no need to refrigerate them unless the label says so. Short periods of warmth during delivery won't affect the quality of the products.

Neither. We manufacture our own products in our factory in Ang Mo Kio, which lets us keep costs down without compromising on quality. Every batch is tested by an independent third-party lab.

Every product has its expiry date printed on the pack, and we make sure all orders are sent with plenty of shelf life remaining. If you'd like to know the expiry date before you buy, just ask and we'll check for you.

Estalife is a Singaporean, family-owned brand. All our products are made in our own NSF GMP-certified factory at 4 Ang Mo Kio Ave 12. We also run factory tours from time to time. To be the first to know when the next one opens, sign up for our newsletter and we'll let you know the dates.

You can find the full ingredient list on each product label and on our product listings. We source our raw materials from trusted suppliers in Europe, the US and Asia, choosing them for quality. All our products are then made in our own factory in Singapore.

Every batch of raw materials is tested before production. Every finished batch is tested again by an independent third-party lab to make sure it meets the label specifications. You can find the lab test reports here.

Our factory is halal-certified, and we're working towards halal certification for each of our products. This takes time, as every product has to be certified individually, so halal status currently depends on the product.

You can check each product's page to see whether it's halal-certified or vegan. If you have questions about a specific product, just let us know and we'll confirm its status and send you the halal certificate if it's certified.

In Singapore, HSA doesn't pre-approve health supplements. Pre-market approval applies only to medicines. Instead, supplement companies are responsible for making sure their products meet HSA's safety and labelling requirements, and we comply with these guidelines.

To make sure our products meet these standards, our factory is:

• NSF GMP and SOCOTEC GMP certified
• Registered with the US FDA

Every batch is also tested by an independent third-party lab, such as Eurofins. You can view our certificates.

We don't add any colouring to our capsules, so the colour you see comes from the natural ingredients inside, which shows through the capsule shell. Because natural ingredients vary slightly from harvest to harvest, the colour may look a little different between batches. Blends can also show small speckles. This is normal and doesn't affect the quality or effectiveness of the product.

If something doesn't look right: Please stop using the product if you notice any of the following:

• A broken or lifted seal when you first open it
• Broken or leaking capsules
• Mould
• A bloated sachet
• An unusual smell or taste

Send us photos of the product, along with the batch or lot number, the expiry date and your order ID. We'll send you a replacement or a refund, and you don't need to return the product

All online orders are packed and shipped from our factory in Ang Mo Kio within 1 to 2 working days. After that, delivery usually takes:

Singapore: 2-3 working days
West Malaysia: 3-7 working days
East Malaysia: 5–10 working days
Brunei: 5–12 working days
Philippines: 5–12 working days

Delivery may take longer during major sales events, public holidays, or if your parcel is held for customs checks.

Thank you for your patience. Tracking can sometimes pause while a parcel moves between sorting hubs or through customs, but we understand it's frustrating when there's no update. Please send us your order ID and we'll follow up with the platform and courier on your behalf. You can also contact the platform's customer service directly, which can help speed things up from your side.

To make sure your parcel reaches you, please check that your delivery address and phone number are correct. Couriers make up to 3 delivery attempts on the following working days. If all 3 are missed, the parcel is returned to us.

You can order from any of our official online stores. Simply add the products you want to your cart, check out and pay. Our prices are the same across all our stores, so choose whichever is most convenient for you. You can also use any vouchers the platform offers to save a little more.

We don't offer cash on delivery on estalife.com. You can pay using the following methods,

Singapore: PayNow, credit/debit card
Malaysia: Touch 'n Go, DuitNow, credit/debit card
Philippines: QR Ph, Billease, GCash, GCash QR, credit/debit card
Rest of the world: credit/debit card

Yes. You can self-collect orders placed on estalife.com, or walk in to buy directly from us.

Address: 4 Ang Mo Kio Ave 12, #05-01
Take the lift next to the restaurant at the front of the building up to Level 5.

Opening hours: Monday to Friday, 9am to 6pm (closed on public holidays)

If you're collecting an online order, please arrive by 5.45pm and show your order confirmation. We recommend waiting for our message confirming your order is ready before you come down. If you'd like to visit on a weekend or outside these hours, please message us in advance and we'll do our best to arrange it.

Once your parcel is picked up, the courier manages the delivery route and timing, so we're unable to guarantee a specific delivery date or time.

• estalife.com orders: If your order hasn't shipped yet, we can hold it and send it out closer to your preferred date. Please message us as soon as possible after placing your order, as orders usually ship within 1 to 2 working days.
• Shopee, Lazada and TikTok Shop orders: We're required to ship these within the platform's timeframe, so we can't hold them. Once shipped, you can contact the courier with your tracking number to reschedule the delivery. We recommend ordering a few days before you need it.

If you need your order by a specific day, self-collection or express delivery are the most reliable options.

Once you receive your tracking number, you can leave delivery instructions with the courier directly, such as asking them to leave the parcel at your door. However, the final decision is up to the courier, so we're unable to guarantee your request will be followed.

For fire safety reasons, we're unable to request that parcels be left in service risers.

As long as your order hasn't been packed yet. Orders are usually packed within 1 to 2 working days, so please update your address as soon as possible.

• estalife.com: Send us your order ID and the correct address, and we'll update it for you. Alternatively, you can also cancel your order and create a new one with the correct address.
• Shopee: Go to My Purchases, select your order and tap "Change" next to the address, if it's available. If this is not available, please cancel your order and create a new order.
• TikTok Shop: Go to the Shop tab > Orders, select your order and tap "Change address." You can only do this once.
• Lazada: Please cancel the order and place a new one with the correct address.

Shopee, Lazada and TikTok Shop: These platforms don't allow changes to items once an order is confirmed. To change your order, please cancel it and place a new one. You can cancel through the platform as long as the order hasn't shipped. Please note that platform vouchers used on a cancelled order may not be returned.

estalife.com: Send us your order ID and let us know what you'd like to change, and we can edit or cancel your order as long as it hasn't been shipped. Once your order has shipped, it can no longer be changed or cancelled. You can request a return after you receive it, subject to our return policy.

Through estalife.com, we currently ship to Singapore, Malaysia, the Philippines and Brunei. You can find approximate shipping rates here. The exact shipping fee will be calculated at checkout.

We're working on making Estalife available in more markets, both online and in stores. To be the first to know when we launch in your country, sign up for our newsletter below.

Log in at account.estalife.com using the email address you ordered with. From there, you can:

• Change your product or delivery date. You'll keep your subscriber discount.
• Pause your subscription by moving your next delivery date further out.
• Merge subscriptions that have the same delivery frequency, so they arrive together.
• Cancel at any time.

To avoid being charged for your next order, please make any changes before your next billing date. You're also welcome to message us and we'll make the change for you.

We keep our prices consistent all year round, so you get the same fair price whenever you buy, without having to wait for a sale. That's why we don't run promotions. Our prices are also the same across all our official stores. You may still be able to save a little more by using vouchers offered by the platforms at checkout.

If you buy regularly, an estalife.com subscription gives you a subscriber discount on every order.

Thank you for letting us know. Please send us your order ID and we'll check the courier's proof of delivery and share it with you. In the meantime, please check:

• Around your door, shoe rack or service riser
• With your guardhouse, reception or mailroom
• With anyone in your household who may have received it

If you still can't find it:

• Shopee, Lazada and TikTok Shop: Raise a "Did not receive" request on the platform so they can investigate with the courier. Please don't tap "Order Received" or confirm receipt, as this may close your claim. Most platforms also have a time limit, so it's best to raise it as soon as possible.
• estalife.com: We'll look into it with the courier

Thank you for letting us know. Please send us your order ID, along with photos of:

• The outer packaging, with the shipping label visible
• All the items you received

If your order has more than one item, please check your tracking first. Some items may be sent in a separate parcel.

Shopee, Lazada and TikTok Shop: Please also raise a "Return/Refund" request on the platform and select "Wrong item" or "Missing item." Don't tap "Order Received" or confirm receipt until the issue is resolved, as this may close your claim. Most platforms have a time limit, so it's best to raise it as soon as possible.

estalife.com: Once we've checked your order, we'll send you the correct or missing item. If you received the wrong product, please keep it unopened and we'll let you know how to return it.

Unpaid orders: If an order isn't paid within the platform's time limit, it's cancelled automatically, and no payment is taken.

Shopee, Lazada and TikTok Shop refunds: Refunds for marketplace orders are processed by the platform, as they hold the payment. Refunds to the platform wallet are usually the fastest, while credit and debit card refunds can take 7 to 14 working days to appear on your statement. If your refund hasn't arrived after this time, please contact the platform's customer service.

Charged twice: A second charge is often a pending authorisation from your bank, which is released automatically within a few working days. If both charges still show after this, please send us your order ID and a screenshot of the charges, and we'll help you follow up.

Yes. How you return it depends on where you bought it.

• Shopee and Lazada: Request a return on the platform within 15 days of delivery.
• TikTok Shop: Request a return on the platform within 6 days of delivery.

For all marketplace orders, returns can't be requested once the order status shows "Completed," so please raise your request as soon as possible

• estalife.com: Unopened, sealed products can be returned within 30 days of delivery. Please message us with your order ID first, then drop the product off or mail it to, 4 Ang Mo Kio Ave 12, #05-01 (Monday to Friday, 9am to 6pm, excluding public holidays) Once we've received and checked the returned product, we'll issue your refund as store credit.