Refund policy
Exchange & Return Policy
Wrong item ordered / change of mind
We're unable to offer exchanges for incorrect orders or change-of-mind purchases, whether or not the item has been opened.
Here's why: once a product leaves our facility, we have no way to verify how it was stored, whether it was exposed to heat or moisture, or whether the seal remained fully intact the entire time. Supplements are consumables - putting a returned item back into inventory and out to another customer is a food safety risk we're not willing to take.
As a one-time gesture of goodwill, if you've ordered the wrong item and the box is completely unopened with the seal intact, you're welcome to drop by our office to exchange it for the correct product. Please contact us first to arrange this.
Our office: 4 Ang Mo Kio Ave 12, #05-01, Singapore. Mon-Fri, 9am-6pm (excluding public holidays). Take the lift next to the restaurant up to Level 5.
Error on our end (wrong item shipped / damaged / missing)
If we made the mistake, we'll fix it. No questions asked. Contact us with your order number and a photo if applicable, and we'll arrange a replacement or refund.
Marketplace orders (Shopee, Lazada, TikTok Shop)
Return and refund requests for marketplace orders are governed by each platform's own seller return policy, not this page. Please initiate your request directly through the platform.