Refund policy
Returns & Refund Policy
Wrong item ordered If you ordered the wrong product and it's still unopened, you can exchange it for the right one or take store credit. The same conditions apply: seal intact, and requested within 15 days of delivery.
How to return
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Submit a request through our Contact Us page within 15 days of delivery. Include your order number and the items you're returning. We'll confirm within [2] working days.
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Drop the items at our office or post them to us. Return postage is at your own cost.
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Once we've received and checked the items, we'll issue your store credit or send your exchange within [7] working days. The original shipping fee isn't included in store credit.
If your order came with a free gift, please return it unopened too. Otherwise, we'll deduct its retail value from your store credit. Store credit is valid for 12 months and can be used on Estalife.com only.
Our mistake (wrong item, damaged, missing or expired) If we got it wrong, we'll fix it at no cost to you. Contact us through our Contact Us page within 15 days of delivery, with your order number and a photo. We'll send a replacement or give you a full refund to your original payment method, whichever you prefer. You won't need to send the item back.
Office drop-off 4 Ang Mo Kio Ave 12, #05-01, Singapore. Mon to Fri, 9am to 6pm, closed on public holidays. Take the lift next to the restaurant up to Level 5. Please contact us before you come.
Marketplace orders (Shopee, Lazada, TikTok Shop) Each platform's own return policy covers these orders, not this page. Please start your request in the platform app.
